Customer Service

We're here to help

For order, product, shipping, return or warranty questions, contact the Vvinca support team:

• Email: customerservice@vvinca.com
• WhatsApp: +1 (983) 205-3733
• Typical response time: within 1–2 business days, Monday through Friday, excluding public holidays.

For faster assistance

Please include your order number, the email used at checkout and a short description of the issue. For damaged, incorrect or potentially defective products, include clear photos of the product, packaging and shipping label.

Order changes and cancellations

We begin processing orders quickly. Contact us as soon as possible if you need a change. We cannot guarantee changes or cancellation after fulfillment begins.

Returns

Do not send a return to our company contact address. Every return requires prior authorization and return instructions from Vvinca. Unapproved returns may be refused or may not be eligible for a refund.

Company contact

Guangzhou Gaia E-commerce Technology Co., Ltd.
Room 501, No. 10-1, Ligang Road, Haizhu District, Guangzhou City, Guangdong 510000, China