Refund policy

Last updated: July 18, 2026

30-day return window

You may request a return within 30 days after delivery. To be eligible, products must be unused, unwashed and in resalable condition, with original packaging, labels, accessories and documentation. Proof of purchase from vvinca.com is required.

Return authorization is required

Before sending any product, email customerservice@vvinca.com or contact WhatsApp at +1 (983) 205-3733. If approved, we will provide the applicable return instructions. Do not send returns to our company contact address. Unauthorized or misdirected returns may be refused and may not qualify for a refund.

Return shipping

For change-of-mind, fit preference or other non-defective returns, the customer is responsible for return shipping and any original shipping charge is non-refundable. Use a trackable service; the sender remains responsible until the return is received. If we verify that an item was damaged on arrival, defective, or different from what was ordered, Vvinca will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Non-returnable items

• Used, washed, altered, incomplete or hygiene-compromised products
• Gift cards
• Items identified as final sale before purchase
• Free gifts, unless returned with the qualifying order or otherwise instructed

Inspection and refunds

After receipt and inspection, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 5–7 business days after inspection. Financial institutions may require additional time. Shipping charges, expedited fees and duties are not refundable except where required by law or where Vvinca made an error.

Exchanges

To obtain a different item, color or size, request a return and place a new order unless customer service provides another solution.

Promotions and free gifts

If a return causes an order to no longer meet a promotion or free-shipping threshold, the refund may be adjusted to reflect the retained items, retained gift or shipping charge, to the extent permitted by law.

This policy does not limit non-waivable consumer rights.